Helpdesk Support Engineering/System Administration

IMCS Group; Los Angeles (CA); On-site; USD 60,000 - 70,000; Full time

Job summary

A staffing and recruiting firm in Los Angeles seeks a Helpdesk Support Engineer/System Administrator. The ideal candidate will have 2+ years of experience in helpdesk support and system administration within Microsoft environments. Responsibilities include managing user interactions, troubleshooting access issues, and providing support for Microsoft applications. This is a contract position with a mid-senior level designation, offering a competitive salary range of $60,000 to $70,000.

Qualifications

• 2+ years of helpdesk support and system administration experience.
• Strong understanding of M365 Hybrid Exchange environments.
• Excellent communication skills for end-user support.

Responsibilities

• Provide strong helpdesk support engineering in Microsoft environments.
• Manage end-user interactions professionally during support.
• Troubleshoot user access issues and permissions.

Skills

Helpdesk Support Engineering

System Administration

Microsoft environments

Troubleshooting Single Sign On

Microsoft Authenticator setup

WiFi 802.1x authentication

Outlook profile creation

Desktop and enterprise systems login troubleshooting

Microsoft Entra ID

Active Directory concepts

Job description

Helpdesk Support Engineering/System Administration

Role: Helpdesk Support Engineering/System Administration

Experience: 2+ years

Responsibilities and Qualifications

• Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
• Expert level understanding of the difference between User Principal Name (UPN), Primary SMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
• Ability to identify Enterprise Application Unique Proxy Address in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
• Hands‑on experience with Microsoft Authenticator setup and troubleshooting
• Knowledge of WiFi 802.1x authentication and related configuration support
• Expertise in Outlook profile creation and repair
• Proficiency in login troubleshooting across desktop and enterprise systems
• Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
• Ability to communicate clearly and manage end‑users in a professional manner during support interactions
• Excellent communication skills for end‑user support and cross‑team collaboration
• Demonstrated sense of urgency and ability to prioritize tasks in high‑volume migration phases
• Customer‑focused mindset with strong problem‑solving abilities under tight deadlines
• Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers
• Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
• Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
• Ability to support user account management tasks such as password resets, group membership checks, and access validation
• Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive
• Ability to resync OneDrive and resolve synchronization issues during migrations
• Hands‑on support experience with Windows 11, Apple/Mac systems, and iPhone devices
• Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms

Seniority Level

Mid‑Senior level

Employment Type

Contract

Job Function

Other

Industries

Staffing and Recruiting

Locations

• Beverly Hills, CA – $30.00-$36.00 (3 weeks ago)
• Long Beach, CA – $43,000.00-$68,000.00 (4 weeks ago)
• Los Angeles, CA – $60,000.00-$70,000.00 (3 weeks ago)
• Santa Monica, CA – $35.00-$40.00 (3 months ago)
• Santa Fe Springs, CA – $28.00-$30.00 (6 days ago)