Helpdesk Support Engineering/System Administration

IMCS Group; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A staffing and recruiting firm in Los Angeles is looking for a Helpdesk Support Engineering/System Administration specialist with 2+ years of experience. The role requires expertise in Microsoft environments, particularly M365 Hybrid Exchange and Azure AD. You will troubleshoot user accounts and assist with system administration tasks while maintaining high communication standards. This is a mid-senior level contract position that requires on-site presence in Beverly Hills, CA.

Qualifications

• 2+ years of experience in Helpdesk Support Engineering.
• Strong skills in Microsoft environments.
• Expertise in Azure AD as an IdP.

Responsibilities

• Provide Helpdesk Support Engineering with System Administration tasks.
• Troubleshoot Single Sign On anomalies.
• Support user account management tasks such as password resets.

Skills

Helpdesk Support Engineering

System Administration

M365 Hybrid Exchange

Microsoft Entra ID

Microsoft 365 applications

Communication skills

Problem-solving

WiFi 802.1x authentication

Job description

Helpdesk Support Engineering/System Administration

Role: Helpdesk Support Engineering/System Administration

Location: Los Angeles, CA (5 days onsite at Beverly Hills, California)

Experience: 2+ years.

Shift: Rotating shifts between 6:00 AM to 6:00 PM PST. Possible slots: 6 AM – 3 PM, 7 AM – 4 PM, 8 AM – 5 PM, or 9 AM – 6 PM.

Job Description

• Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
• Expert level understanding of the difference between User Principal Name (UPN), Primary SMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
• Ability to identify Enterprise Application Unique Proxy Address in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
• Hands‑on experience with Microsoft Authenticator setup and troubleshooting
• Knowledge of WiFi 802.1x authentication and related configuration support
• Expertise in Outlook profile creation and repair
• Proficiency in login troubleshooting across desktop and enterprise systems
• Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
• Ability to communicate clearly and manage end‑users in a professional manner during support interactions
• Excellent communication skills for end‑user support and cross‑team collaboration
• Demonstrated sense of urgency and ability to prioritize tasks in high‑volume migration phases
• Customer‑focused mindset with strong problem‑solving abilities under tight deadlines
• Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers
• Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
• Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
• Ability to support user account management tasks such as password resets, group membership checks, and access validation
• Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive
• Ability to resync OneDrive and resolve synchronization issues during migrations
• Hands‑on support experience with Windows 11, Apple/Mac systems, and iPhone devices
• Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Other

Industries

Staffing and Recruiting

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