Onsite Help Desk Specialist (DC) – Windows/Mac Support Pro

AHU Technologies; Washington (District of Columbia); On-site; USD 90,000 - 110,000; Full time

Job summary

AHU Technologies in Washington, DC is seeking a Helpdesk Specialist Journeyman for 100% onsite support. The role requires strong incident handling, user communication, and troubleshooting across Windows and Mac environments, with travel around DC as needed.

You will resolve issues, log requests in the incident system, adhere to SLAs, and provide mobile device support and Microsoft product expertise. A bachelor’s degree in IT or related field and 6–10 years of experience are required, with the

Qualifications

• 6–10 years of experience in helpdesk or IT support.
• Provide second-tier support to end users, servers, or hardware.
• Strong customer service and troubleshooting skills.
• Familiar with Microsoft Office, Windows, and Mac OS.
• Comfortable supporting mobile devices and enterprise apps.
• Ability to work onsite and follow security policies.

Responsibilities

• Resolve technical issues and close incidents within SLAs.
• Log and route service requests in an incident management system.
• Install, operate, and maintain District-owned desktop software and OS.
• Provide high level of customer service to end users daily.
• Offer technical expertise on Microsoft products and related apps.
• Troubleshoot agency applications and web applications.
• Support mobile devices (iPad, iPhone, Android) as needed.
• Collaborate with IT leadership to test cost-effective technology.
• Coordinate multi-tiered support for outages and security incidents.

Skills

Second-tier support

Customer service

Troubleshooting

Microsoft Office Suite

Windows OS

Mac OS

Mobile device support

Incident management

Education

Bachelor’s degree in IT or related field

Tools

Incident management system

Job description

AHU Technologies in Washington, DC is seeking a Helpdesk Specialist Journeyman for 100% onsite support. The role requires strong incident handling, user communication, and troubleshooting across Windows and Mac environments, with travel around DC as needed.

You will resolve issues, log requests in the incident system, adhere to SLAs, and provide mobile device support and Microsoft product expertise. A bachelor’s degree in IT or related field and 6–10 years of experience are required, with the