Helpdesk Specialist with A/V experience

Yoh, A Day & Zimmermann Company; San Francisco (CA); On-site; USD 41,328 - 50,971; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision Benefits

Health Savings Account

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly ePayroll

Certification and training opportunities

Job summary

A leading global staffing company is seeking a Helpdesk Specialist with A/V experience in San Francisco. This role involves providing on-site technical support, resolving issues with audio-visual technology, and ensuring customer satisfaction in an IT environment. Ideal candidates will have 2+ years of experience or a relevant degree, strong technical skills, and excellent customer service. Join this dynamic team and contribute to a seamless technology experience.

Qualifications

• 2+ years of on-site technical support experience or relevant degree.
• Strong hands-on A/V technical support experience.
• Excellent customer service skills in resolving tech issues.

Responsibilities

• Provide on-site technical support for users.
• Troubleshoot and resolve various A/V equipment issues.
• Document inquiries and coordinate customer satisfaction.

Skills

On-site technical support experience

A/V technical support experience

Excellent customer service skills

Independent problem solver

PC support expertise

Mac & iOS experience

Education

Degree in a related discipline

Tools

Microsoft Surface Hubs

Crestron

Microsoft Teams Rooms

Service Now

Job description

Sr. Account Executive - Technology & Finance | Ethics Officer

Title: Helpdesk Specialist with A/V experience

Location: San Francisco, CA

Schedule: Fully onsite

As a member of the On‑site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day‑to‑day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Main Notes

• 2+ years of on‑site technical support experience, or a degree in a related discipline
• Strong hands‑on A/V technical support experience supporting equipment in meeting rooms using Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment
• Broad knowledge of AV technology (doesn't need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help when troubleshooting conference room issues – e.g., through process of elimination and understanding how devices are connected
• Excellent customer service skills, meeting with users in person to resolve complex technology issues
• Coordinate, track, and maintain inventory
• Document and track the status of inquiries, coordinate appropriate responses and follow‑up to ensure customer satisfaction using Service Now
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
• Trainable, professional and punctual
• Independent – able to work with remote support from the office
• Self‑starter and problem solver – not afraid to ask questions
• Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty
• Mac & iOS presence

Nice to Haves

• Certification in Avixa CTS series
• ANP – Audiovisual Network Professional Certification

Audio Visual Responsibilities of an On‑Site Technician

• Microsoft Surface Hubs – understand how to configure surface hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary
• Crestron – diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections, ensure proper network communication, fix audio issues such as volume control and microphone functionality, troubleshoot video issues such as display problems and resolution settings
• Microsoft Teams Rooms – diagnose and resolve connectivity issues, ensure proper connection to internal network, troubleshoot user interface issues, touch panel responsiveness, and meeting controls, ensure interface displays meeting information and controls properly
• Additional technologies to support – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, monitors/kiosks)

Estimated Min Rate: $30.00

Estimated Max Rate: $37.00

What’s In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly ePayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant’s experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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