Onsite Help Desk Pro: Tier I/II Support Specialist

Enterprise Solutions Inc.; Atlanta (GA); On-site; USD 42,000 - 64,000; Part time

Job summary

Enterprise Solutions Inc. in Atlanta, GA is seeking a Helpdesk Representative III for a six-month assignment onsite. The role delivers Tier I and II support, configures and maintains IT systems, and supports end users across departments.

You will work under the IT Client Services Manager, provide on-call support, document resolutions, and generate KPI reports to improve operations. Candidates should have 2–3 years of client support experience, ITIL familiarity, and knowledge of Windows

Qualifications

• High school diploma or GED with 2–3 years of client handling experience.

Responsibilities

• Assist clients with Tier I issues and Tier II support.
• Communicate with state employees and internal clients to meet client expectations.
• Analyze information to determine client requirements and liaison with technical staff for automation.
• Provide ongoing user assistance and on-call support for applications.
• Respond to client concerns remotely and on-site, with training to gain full proficiency.
• Provide online and desk-side helpdesk services and document resolutions.
• Support end-user systems and tickets for business and custom applications.
• Design, install, and support workstations and IT systems environments (Windows servers/workstations, LAN, VPN).
• Install and support Microsoft enterprise products (Exchange, SharePoint, SQL, Office 365).
• Perform printer installations and toner replacement.
• Provide KPI reports and documentation of operations.

Skills

Communication skills

Problem solving

Technical aptitude

Education

High school diploma or GED

Bachelor’s degree in Computer Information Systems/Computer Science

Tools

Windows Server 2008-2012

Windows workstations

LAN

VPN

O365 E5

Microsoft SharePoint

Active Directory

VOIP

SQL Server

Exchange 2007+

MS Access

System Center

SharePoint 2010+

ODBC

ServiceNow

CCNA

Job description

Enterprise Solutions Inc. in Atlanta, GA is seeking a Helpdesk Representative III for a six-month assignment onsite. The role delivers Tier I and II support, configures and maintains IT systems, and supports end users across departments.

You will work under the IT Client Services Manager, provide on-call support, document resolutions, and generate KPI reports to improve operations. Candidates should have 2–3 years of client support experience, ITIL familiarity, and knowledge of Windows