On-Site IT Helpdesk Technician (Tier I/II) – Secret Clearance

iQuasar, LLC

Colorado Springs (CO)

On-site

USD 45,000 - 60,000

Full time

9 days ago

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Benefits offered by this job

401(k)

Competitive salary

Health insurance

Paid time off

Vision insurance

Dental insurance

401(k) matching

Job summary

iQuasar, LLC is seeking a Helpdesk Technician in Colorado Springs, CO to deliver onsite Tier I/II support for day-to-day IT operations. The role supports end-user devices, printers, and network peripherals, with ticketing and service-request handling in a centralized help desk.

The position requires Secret clearance and is on-site in Colorado Springs, offering competitive compensation and a comprehensive benefits package including health, vision, and dental insurance, plus a 401(k) plan and

Qualifications

Clearance required: Secret.

Responsibilities

Provide onsite Tier I/II technical support to end users.
Respond to Help Desk service tickets within the required 2 core-hour response time.
Diagnose, troubleshoot, and resolve hardware and software issues.
Install, configure, maintain, and troubleshoot: desktops, laptops, notebooks, thin/zero clients, printers, network peripherals, and other end-user computing equipment.
Configure laptops and other IT systems for field and TDY use.
Provide in-person, telephone, and electronic technical assistance.
Document, track, monitor, and resolve Help Desk tickets using the Government's ticketing system.
Troubleshoot email, network, hardware, software, and peripherals.
Coordinate repairs and escalate issues as needed.
Work with software engineers and network personnel to restore service and identify root causes.
Support Microsoft Active Directory functions, including user accounts and network management.