Onsite Help Desk Engineer — Austin

Blue Mantis; Austin (TX); On-site; USD 39,054 - 46,370; Full time

Job summary

A leading IT services company is seeking a Help Desk Engineer to provide onsite support in Austin, TX. The role involves resolving customer issues via multiple platforms, maintaining documentation, and delivering excellent customer service. Ideal candidates should have 3-5 years of Help Desk experience, proficiency in Microsoft Entra ID or Azure AD, and strong troubleshooting skills. The position requires onsite presence, with compensation ranging from $28.35 to $33.66 per hour, reflecting a mid-senior level job function in IT.

Qualifications

• 3-5 years of Help Desk support experience required.
• 2-5 years of Microsoft Entra ID or Azure AD experience.
• Experience providing technical assistance in customer-facing environments.

Responsibilities

• Resolve reported problems via phone, web tickets, or direct escalations.
• Provide first/second-level contact and problem resolution for customer issues.
• Maintain ticket updates for all reported incidents.

Skills

Help Desk support experience

Microsoft Entra ID or Azure AD experience

Customer service experience

Troubleshooting skills

Windows/MacOS imaging and configuration

Tools

Windows Operating System 10/11

MS Office applications

Exchange/O365 administration

Azure/Entra ID Active Directory

Job description

A leading IT services company is seeking a Help Desk Engineer to provide onsite support in Austin, TX. The role involves resolving customer issues via multiple platforms, maintaining documentation, and delivering excellent customer service. Ideal candidates should have 3-5 years of Help Desk experience, proficiency in Microsoft Entra ID or Azure AD, and strong troubleshooting skills. The position requires onsite presence, with compensation ranging from $28.35 to $33.66 per hour, reflecting a mid-senior level job function in IT.