Help Desk Analyst (41949)

IDEALFORCE LLC; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading IT solutions provider is seeking a Help Desk Analyst for an onsite position in Phoenix, AZ. This role involves resolving user issues with I-TEAMS and conducting user acceptance testing. Candidates should have intermediate experience with Windows 7, Basic SQL skills, and a strong aptitude for customer service. Only local candidates will be considered, and all applicants must clear a background check prior to starting. Interested candidates should apply promptly with their updated resumes.

Qualifications

• Intermediate experience with Windows 7.
• Basic SQL skills required.
• Excellent Customer Service and Microsoft Office skills needed.
• 1–2 years of QA Testing experience preferred.

Responsibilities

• Respond to user requests for system help and identify potential solutions.
• Enter problem information into an automated issue tracking system.
• Conduct user acceptance testing.

Skills

Customer Service skills

Microsoft Office skills

Problem Resolution

User acceptance testing

Tools

Windows 7

Basic SQL

Job description

IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only Local Candidates are considered for this role.

Job Description

• Problem Resolution – Respond to user requests for system help on I‑TEAMS, AzEIP's web‑based application; identify causes of user issues and potential solutions, if known; enter problem information into an automated issue tracking system (95%).

• User acceptance testing (5%).

Additional Requirements

• Intermediate experience with Windows 7
• Intermediate experience with Basic SQL
• Excellent Customer Service skills, overall Microsoft Office skills
• QA Testing (1–2 years)

Additional Information

Additional Information :

- "All your information will be kept confidential according to EEO guidelines".

- All candidates who are authorized to work in US are encouraged to apply.

- Candidates must clear the Background check prior to commencing the assignment.

THIRD PARTY CANDIDATES:

Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.