Onsite Help Desk Analyst — IT Support (Windows & Dell)

The Weir Group; Portland (OR); Presencial; USD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Career development and learning

Global inclusion networks

Descripción de la vacante

The Weir Group in Portland, OR is seeking a Help Desk Analyst to provide onsite end-user IT support across the campus. You will diagnose hardware and software issues, manage ServiceNow tickets, and assist with printer and network problems. Occasional cross-site travel may occur 2–3 times per year.

You bring hands-on Windows 10/11 experience, strong customer service, and a collaborative mindset to keep our workspace productive and secure.

Formación

• Must have hands-on desktop and hardware support in Windows 10/11.
• Strong networking fundamentals and troubleshooting.
• Experience with ServiceNow or similar IT ticketing systems.
• Customer-service mindset for large-campus environment.

Responsabilidades

• Provide hands-on IT support for hardware, software, and desktop troubleshooting at the Portland campus.
• Diagnose and resolve Dell hardware, Windows 10/11, printers, and network issues.
• Manage tickets in ServiceNow and ensure timely resolutions.
• Travel occasionally to other company locations to provide IT support (2–3 times/yr).
• Maintain high user satisfaction and contribute to a safe, productive IT environment.

Conocimientos

Desktop support

Windows troubleshooting

Networking fundamentals

ServiceNow

Customer-service mindset

Cross-site collaboration

Herramientas

ServiceNow

Dell hardware

Printer installations

Descripción del empleo

The Weir Group in Portland, OR is seeking a Help Desk Analyst to provide onsite end-user IT support across the campus. You will diagnose hardware and software issues, manage ServiceNow tickets, and assist with printer and network problems. Occasional cross-site travel may occur 2–3 times per year.

You bring hands-on Windows 10/11 experience, strong customer service, and a collaborative mindset to keep our workspace productive and secure.