Help Desk Analyst

CFS; Menomonee Falls (WI); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Mileage reimbursement

Health, vision & dental coverage

PTO from day 1

401(k) with company match

Job summary

CFS is seeking a Help Desk Analyst for an on-site, permanent role with responsibilities spanning end-user support, hardware, software, and basic networking across multiple locations in the region. Local travel is required, with mileage reimbursement provided.

This entry-level, hands-on IT support position offers a path to grow within a multi-site organization, including PTO from day one and a 401(k) with company match.

Qualifications

• Experience troubleshooting Windows PCs, common business applications, and basic networking concepts.
• Comfort installing and configuring hardware, operating systems, and standard software.
• Strong communication skills and ability to explain solutions to non-technical users.
• Attention to detail, problem-solving, and customer-service mindset.
• Willingness to travel locally to multiple sites with a valid driver's license.

Responsibilities

• Provide responsive IT support for hardware, software, and basic network issues across corporate and site locations.
• Install, configure, and maintain workstations, peripherals, and standard business applications.
• Assist with deploying and maintaining networking components and connectivity as needed.
• Troubleshoot and resolve end-user issues and general IT requests.
• Support security tooling and help ensure endpoint and software security updates are applied.
• Train and support staff on newly installed systems, applications, and processes.

Skills

Windows troubleshooting

Communication skills

Customer service mindset

Attention to detail

Independent work

Driver's license

Job description

HELP DESK ANALYST | Permanent | No Sponsorship Available

About Our Client

• Our client is a multi-location organization with an in-person IT support need across multiple sites.
• This is an entry-level, hands-on field support role supporting end users, hardware, software, and basic network issues.
• Work is primarily on-site. Local travel to multiple locations is required. Mileage reimbursement is available.

Benefits & Compensation

• Compensation: Up to $60,000 per year
• PTO: PTO available (starts day 1)
• Retirement: 401(k) with company match
• Medical: Health, vision, and dental plans available for individuals and families

Responsibilities For The Help Desk Analyst

• Provide responsive IT support for hardware, software, and basic network issues across corporate and site locations.
• Install, configure, and maintain workstations, peripherals, and standard business applications.
• Assist with deploying and maintaining networking components and connectivity as needed.
• Troubleshoot and resolve end-user issues and general IT requests.
• Support security tooling and help ensure endpoint and software security updates are applied.
• Train and support staff on newly installed systems, applications, and processes.

Preferred Experience For The Help Desk Analyst

• Experience troubleshooting Windows PCs, common business applications, and basic networking concepts.
• Comfort installing and configuring hardware, operating systems, and standard software.
• Strong communication skills, including the ability to explain solutions and train non-technical users.
• Strong attention to detail, problem-solving skills, and a customer-service mindset.
• Ability to work independently while partnering closely with an IT leader on priorities and projects.
• Valid driver's license and ability to travel locally to multiple sites.