End User Services Support

Esco Corp.; Portland (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Career development and learning

Access to global inclusion networks

Regional and team benefits

Sharebuilder scheme

Wellness support for you and family

Collaboration with global teams

Study support

Job summary

Weir is seeking a Help Desk Analyst to provide hands-on IT support at the Portland campus, focusing on hardware, software, and network issues. You will diagnose and resolve incidents, manage requests through ServiceNow, and occasionally travel to other sites to ensure consistent service delivery.

Ideal candidates will have strong desktop support skills, networking knowledge, and a customer-service mindset to maintain high user satisfaction and a safe, productive work environment.

Qualifications

• Strong hands-on experience in desktop and hardware support within a Windows 10/11 environment.
• Proficiency with networking fundamentals and troubleshooting.
• Experience with ServiceNow or similar IT ticketing systems.
• Customer-service mindset with the ability to work effectively across a large campus environment.

Responsibilities

• End-User Support: Provide hands on IT support for hardware, software, desktop troubleshooting, and equipment installations primarily at the Portland campus, ensuring smooth daily operations for end users.
• Technical Troubleshooting: Independently diagnose and resolve technical issues related to Dell hardware, Windows 10/11 environments, printers, and network connectivity, demonstrating strong problem solving skills.
• Service Management: Utilize ServiceNow ticketing system to manage, track, and resolve support requests efficiently, maintaining high customer service standards.
• Cross-Site Assistance: Occasionally travel (2-3 times per year) to other company locations to provide IT support and ensure consistent service delivery across sites.
• Success Metrics: Achieve high user satisfaction through timely and effective issue resolution, contributing to a reliable IT environment that supports business productivity.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Skills

Desktop/hardware support

Networking fundamentals

ServiceNow or IT ticketing

Customer service mindset

Tools

Dell hardware

Job description

Help Desk Analyst

Location - Portland, OR

Work Arrangement - Onsite

What we do at Weir

We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet's future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

Make your impact

You'll play a key role in solving real world challenges. You'll apply your skills to deliver results that matter whether that's through engineering, planning or customer support. You'll work with purpose, learn every day and help shape a more sustainable future.

What you'll do

• End-User Support: Provide hands on IT support for hardware, software, desktop troubleshooting, and equipment installations primarily at the Portland campus, ensuring smooth daily operations for end users.
• Technical Troubleshooting: Independently diagnose and resolve technical issues related to Dell hardware, Windows 10/11 environments, printers, and network connectivity, demonstrating strong problem solving skills.
• Service Management: Utilize ServiceNow ticketing system to manage, track, and resolve support requests efficiently, maintaining high customer service standards.
• Cross-Site Assistance: Occasionally travel (2-3 times per year) to other company locations to provide IT support and ensure consistent service delivery across sites.
• Success Metrics: Achieve high user satisfaction through timely and effective issue resolution, contributing to a reliable IT environment that supports business productivity.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

What you'll bring

Must-haves:

• Strong hands on experience in desktop and hardware support within a Windows 10/11 environment
• Proficiency with networking fundamentals and troubleshooting
• Experience with ServiceNow or similar IT ticketing systems
• Customer-service mindset with the ability to work effectively across a large campus environment

Nice-to-haves

• IT certifications preferred over formal degrees (e.g., CompTIA A+, Network+)
• Familiarity with scripting using DOS/command-line tools
• Experience supporting Dell hardware and printer installations
• Previous exposure to manufacturing or fast paced technical environments

Why join Weir?

We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We're encouraging our people to lead by example and celebrate our successes. We're passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world class engineering, materials science expertise, and intelligent automation to deliver innovative end to end solutions incorporating our signature technologies. We believe your voice matters and your ideas make a difference. We're working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.

Benefits

• Competitive pay
• Career development and learning support
• Access to global inclusion networks
• Regional and team specific benefits
• Sharebuilder scheme
• Wellness support for you and your family
• Collaboration with global teams
• Study support

#ESCO #LI-MC2

We are Weir. And the growing world depends on us. It depends on us constantly reinventing. Quickly adapting. Continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each and every one of us doing the best work of our lives. It's a big challenge - but it's exciting. And it's one we can't wait to be part of. Thank you for your interest in joining us.