Onsite Healthcare Intake Lead Clerk

Optum; Schertz (TX); On-site; USD 22,000 - 40,000; Full time

Job summary

Optum in San Antonio, TX is seeking a Senior Clerk to serve as the first point of contact for the home health agency, handling calls, referrals, and EMR data entry. This onsite role requires excellent customer service, attention to detail, and the ability to route questions to back-office staff.

The position is full-time, Monday through Friday, 8:00 am to 5:00 pm CST, with occasional overtime. Training will be provided by a senior lead, followed by on-the-job coaching to build proficiency in

Qualifications

• High School Diploma / GED or equivalent years of work experience.
• Must be 18 years of age or older.
• 1+ years of experience in healthcare, medical office or home health back office admin duties.
• 1+ years of experience with Microsoft Word and Microsoft Excel.
• Ability to work onsite at 19500 W Interstate, San Antonio, TX.
• Full-time schedule Monday–Friday, 8:00 am–5:00 pm CST with potential overtime.
• English language proficiency; bilingual Spanish preferred but not required.

Responsibilities

• Answer inbound/outbound calls and refer questions to appropriate back office staff.
• Enter patient information into EMR and verify demographics and insurance details.
• Manage referrals, authorizations, and communication via TIGER CONNECT and other platforms.
• Provide excellent customer service with attention to detail and timely responses.
• Assist in obtaining authorizations for skilled visits and home health services.
• Train new employees for the home health receptionist role and provide refreshers.

Skills

MS Word

MS Excel

Customer service

Communication

Typing 25-30 WPM

Education

High School Diploma / GED or equivalent

Tools

Tiger Connect

EMR system

Job description

Optum in San Antonio, TX is seeking a Senior Clerk to serve as the first point of contact for the home health agency, handling calls, referrals, and EMR data entry. This onsite role requires excellent customer service, attention to detail, and the ability to route questions to back-office staff.

The position is full-time, Monday through Friday, 8:00 am to 5:00 pm CST, with occasional overtime. Training will be provided by a senior lead, followed by on-the-job coaching to build proficiency in