Healthcare Intake Clerk: Onsite Referrals & Support

Jobtome; San Antonio (TX); On-site; USD 22,000 - 40,000; Full time

Job summary

Optum in San Antonio, TX is seeking a Senior Clerk for an onsite role with a focus on fast, accurate call handling and back-office support. You will be the first point of contact for clients, collecting essential information and guiding referrals through EMR systems.

The position requires high attention to detail, excellent communication, and the ability to manage multiple tasks in a busy healthcare setting.

Qualifications

• 1+ years of experience in a healthcare, medical office OR home health back office administrative duties
• Skilled in the use of computer terminals and common office devices, including printers, fax machines, and copiers.
• Ability to work onsite at 19500 W Interstate, San Antonio, TX

Responsibilities

• Collects, verifies, and records initial client information (services, insurance, benefits, physician, demographics)
• Answer inbound/outbound calls to provide accurate information and status of referrals
• Enter patient information into EMR and upload necessary paperwork
• Review authorizations for patient visits and upload into EMR
• Maintain TIGER CONNECT messaging and distribute to appropriate staff
• Perform general clerical duties (phones, faxing, copying) and support intake staff
• Assist in obtaining authorizations for skilled nursing visits and home health visits
• Ensure high-quality, timely responses to customer inquiries

Skills

Typing 25-30 WPM

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

Optum in San Antonio, TX is seeking a Senior Clerk for an onsite role with a focus on fast, accurate call handling and back-office support. You will be the first point of contact for clients, collecting essential information and guiding referrals through EMR systems.

The position requires high attention to detail, excellent communication, and the ability to manage multiple tasks in a busy healthcare setting.