Onsite Health Intake Clerk — Front Desk & Referrals

Jobtome; New Braunfels (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Onsite work

Job summary

Optum is seeking a Senior Clerk to be the first point of contact for home health clients, physicians, patients and staff. You will handle calls, referrals, and EMR entries with accuracy and courtesy.

This onsite role in San Antonio requires 1+ year in healthcare admin, a High School Diploma, proficiency with Word/Excel, and the ability to work 8am-5pm CST with occasional overtime; training will be provided.

Qualifications

• High School Diploma or GED required with related work experience.
• 1+ years of healthcare, medical office, or home health back-office duties.
• Proficient in Microsoft Word and Excel; strong typing and office device skills.
• Ability to work onsite and follow English instructions effectively.

Responsibilities

• Answer inbound/outbound calls with professional, courteous communication.
• Collect and verify patient demographics, insurance, and service details.
• Enter data into EMR and support referral processing with accuracy.
• Review authorizations for visits and upload into EMR system.
• Manage messages via TIGER CONNECT and distribute to the right staff.
• Provide training and support to new employees as needed.

Skills

Customer service

Communication

Attention to detail

Phone etiquette

Time management

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

Optum is seeking a Senior Clerk to be the first point of contact for home health clients, physicians, patients and staff. You will handle calls, referrals, and EMR entries with accuracy and courtesy.

This onsite role in San Antonio requires 1+ year in healthcare admin, a High School Diploma, proficiency with Word/Excel, and the ability to work 8am-5pm CST with occasional overtime; training will be provided.