Healthcare Intake Coordinator — Onsite

Optum; Converse (IN); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development opportunities

Job summary

OptumCare is seeking a Senior Clerk to be the first point of contact for home health inquiries. This onsite role requires handling calls, data entry into EMR, and coordinating with back office teams to ensure accurate referrals and documentation.

Responsibilities include validating patient information, processing authorizations, and assisting with training new staff. The position offers full-time hours with routine overtime as needed and a strong emphasis on customer service and accurate

Qualifications

• High School Diploma or GED required and 18 years of age or older.
• 1+ years of healthcare, medical office, or home health back office experience.
• 1+ years of Microsoft Word/Excel usage.
• Ability to work onsite at 19500 W Interstate, San Antonio, TX and full-time schedule during hours 8:00 am–5:00 pm CST.

Responsibilities

• Answer inbound/outbound calls and refer questions to back office staff.
• Assist in collecting, verifying, and recording client information and demographics.
• Review authorizations and upload into EMR; process referrals and assignments.
• Maintain data accuracy, respond to time-sensitive messages via TIGER CONNECT, and support intake staff.
• Provide training to new employees and maintain professional communication standards.

Skills

Customer service

Communication skills

Typing 25-30 WPM

Onsite work

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

OptumCare is seeking a Senior Clerk to be the first point of contact for home health inquiries. This onsite role requires handling calls, data entry into EMR, and coordinating with back office teams to ensure accurate referrals and documentation.

Responsibilities include validating patient information, processing authorizations, and assisting with training new staff. The position offers full-time hours with routine overtime as needed and a strong emphasis on customer service and accurate