Healthcare Intake Specialist – Onsite & Impactful

Optum; Seguin (TX); On-site; USD 22,000 - 40,000; Full time

Job summary

Optum is hiring for a Senior Clerk to serve as the first point of contact for a home health office in San Antonio, onsite at 19500 W Interstate. You will handle high-volume calls, input patient data into EMR, and coordinate with back-office staff to ensure accurate referral processing during standard hours 8:00 am – 5:00 pm CST.

Responsibilities include collecting client information, verifying insurance and benefits, reviewing authorizations, and maintaining strict privacy.

Qualifications

• High School Diploma or GED or equivalent work experience.
• 1+ year of healthcare, medical office, or home health back office admin duties.
• Ability to work onsite at 19500 W Interstate, San Antonio, TX.
• Proficient in Word and Excel; able to navigate EMR and referral systems.
• Strong communication, time management and customer service skills.

Responsibilities

• Answer inbound/outbound calls with professional and courteous service.
• Collect and verify client information including services, insurance and patient demographics.
• Review and process authorizations and referrals; enter data into EMR.
• Route messages via TIGER CONNECT to appropriate branch personnel.
• Support intake staff and ensure accurate referral processing and privacy.

Skills

Customer service

Attention to detail

Communication

Time management

English proficiency

Education

High School Diploma / GED

Tools

MS Word

MS Excel

EMR systems

Tiger Connect

Job description

Optum is hiring for a Senior Clerk to serve as the first point of contact for a home health office in San Antonio, onsite at 19500 W Interstate. You will handle high-volume calls, input patient data into EMR, and coordinate with back-office staff to ensure accurate referral processing during standard hours 8:00 am – 5:00 pm CST.

Responsibilities include collecting client information, verifying insurance and benefits, reviewing authorizations, and maintaining strict privacy.