Healthcare Intake & Front Desk Specialist

Optum; Universal City (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

Onsite work environment

Job summary

Optum in San Antonio, TX is hiring a Senior Clerk to serve as the first contact for patients and providers. This onsite role emphasizes accurate data entry, referral processing, and responsive customer service during standard hours.

Expected duties include answering calls, updating EMR, and coordinating with back-office teams. Candidates should have at least 1 year in healthcare administration and be able to work 8:00 am to 5:00 pm CST, Monday through Friday.

Qualifications

• High School Diploma or equivalent.
• Must be 18 years or older.
• 1+ year healthcare back-office experience.
• 1+ year experience with Word and Excel.
• Ability to work onsite at 19500 W Interstate, San Antonio, TX.
• Ability to work 8:00 am - 5:00 pm CST, Monday–Friday, with possible overtime.

Responsibilities

• Collects, verifies, and records initial client information including services, insurance, benefits, physician information, and patient demographics.
• Assist in answering Inbound / Outbound calls to provide accurate, satisfactory answers to queries, concerns, and status of referral processing.
• Requests the referral source fax, email, or utilize referral platforms for orders on all patients.
• Review of new authorizations received for patient care visits and uploads into patient EMR.
• Reviews and enters home health non-admissions into current EMR.
• Supports home health intake specialist with reviewing and entering new home health referrals.
• Performs quality assurance on all referral processing to ensure minimal errors and provide feedback to central intake management of current team performance.
• Able and willing to train all new employees for the home health receptionist position as well as provide refresher training when needed.
• Contacts the patient to verify information and provides a date for first visit with the clinician.
• Enters all data entry of patient information into EMR and uploads necessary paperwork.
• Navigate eligibility portals for patient information/authorization: eCW; naviHealth; Avality; EPRG; Trucare; Waystar; UHC; Alscripst; Careport; Curaspan; Leading Reach.
• Maintain great customer service and professionalism.

Skills

Communication skills

Phone etiquette

Attention to detail

Time management

Bilingual English/Spanish

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Job description

Optum in San Antonio, TX is hiring a Senior Clerk to serve as the first contact for patients and providers. This onsite role emphasizes accurate data entry, referral processing, and responsive customer service during standard hours.

Expected duties include answering calls, updating EMR, and coordinating with back-office teams. Candidates should have at least 1 year in healthcare administration and be able to work 8:00 am to 5:00 pm CST, Monday through Friday.