Onsite Healthcare Front Desk Specialist

TEKsystems; Saginaw (MI); On-site; USD 23,000 - 26,000; Full time

Job summary

TEKsystems in Saginaw, MI is seeking a Customer Service Representative for a healthcare office environment. You will handle patient inquiries, process orders, verify insurance, and support clinicians and billing staff to ensure smooth patient experiences.

This contract-to-hire role offers onsite work, a daytime schedule Monday-Thursday and Friday, with paid training and opportunities to grow in healthcare services. Strong communication and data-entry skills are essential to succeed.

Qualifications

• Minimum 1 year of customer service experience.
• Excellent phone communication and interpersonal skills.
• Strong data entry and computer skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional and friendly demeanor when interacting with patients and healthcare professionals.
• Comfortable working both independently and as part of a team.
• Healthcare experience is preferred but not required.
• College coursework, degree, or related certifications are a plus.

Responsibilities

• Receive and process orders via phone and fax.
• Assist patients with questions regarding home medical equipment and billing.
• Accurately enter and maintain patient information in the system.
• Verify insurance coverage and obtain required authorizations.
• Process orders and supporting documentation.
• Secure prescriptions and required paperwork for services.
• Communicate effectively with patients, physicians, referral sources, and healthcare partners.
• Answer questions related to insurance claims and patient billing.
• Welcome and assist walk-in customers at the retail location.
• Maintain strong relationships with referral sources and healthcare providers.

Skills

Customer service

Phone skills

Data entry

Multitasking

Interpersonal skills

Healthcare experience preferred

Education bonus

Education

College coursework or degree

Tools

Data entry software

Job description

TEKsystems in Saginaw, MI is seeking a Customer Service Representative for a healthcare office environment. You will handle patient inquiries, process orders, verify insurance, and support clinicians and billing staff to ensure smooth patient experiences.

This contract-to-hire role offers onsite work, a daytime schedule Monday-Thursday and Friday, with paid training and opportunities to grow in healthcare services. Strong communication and data-entry skills are essential to succeed.