Onsite Healthcare CSR — Patient Support & Access

Jobtome; Colonial Heights (VA); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

On-site food vendors

Monthly employee engagement activities

Short commute to multiple fast-food/aw

Job summary

Maximus is seeking Customer Service Representatives to assist consumers navigating complex healthcare plans. This on-site role offers hourly pay with a 10% evening shift differential and potential bonuses up to $3,280 for eligible hires.

Flexible part-time schedules and a strong emphasis on training and career growth are highlighted. The role requires attendance and participation in internal training, with a focus on teamwork and excellent service delivery.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work on-site with consistent attendance.
• Wexibility to work evenings and overtime as needed.

Responsibilities

• Provide customer service for basic and routine inquiries via multiple channels (phone, email, chat, letters).
• Handle basic and routine calls and use a computerized system for tracking and troubleshooting.
• Provide feedback on call trends, processes, procedures and training.
• Refer inquiries to published materials or more senior staff when needed.
• Maintain turnaround times and work effectively as part of a team.
• Participate in required internal training and certifications.

Skills

Customer service

Multichannel support

Interpersonal skills

Teamwork

Job description

Maximus is seeking Customer Service Representatives to assist consumers navigating complex healthcare plans. This on-site role offers hourly pay with a 10% evening shift differential and potential bonuses up to $3,280 for eligible hires.

Flexible part-time schedules and a strong emphasis on training and career growth are highlighted. The role requires attendance and participation in internal training, with a focus on teamwork and excellent service delivery.