Healthcare CSR — On-site with Evening Shift Bonus

Maximus; Chester (VA); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

On-site food vendors

Medical coverage

PTO and holidays

401k with company match

Career growth

Wellness programs

EAP

Job summary

Maximus is seeking a Customer Service Representative – Healthcare to join our on-site team in Chester, VA. You will help consumers navigate healthcare plans, with paid training and opportunities for advancement. This role offers competitive pay, a new hire bonus, and evening shift differential. Hours are site-based with a 7 p.m.

to 10 p.m. differential; day and weekend shifts also available. The position emphasizes HIPAA compliance, teamwork, and reliability, with a focus on compassionate,

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times.
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.
• Regular and predictable attendance is required.
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Part B, and DME training at a later date.
• Applicants must be able to perform duties on-site and on-site work is required.

Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple channels (phone, email, web chat, or letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• Provides feedback and input on call trends, processes, procedures, and training.
• May respond to inquiries by referring to published materials or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and SOPs such as timesheets and HIPAA compliance
• Assist caller with filling out online applications and submitting to plan provider
• Complete basic call logs showing scripts read to caller
• Refer calls to CSR Lead as needed
• Maintain up-to-date knowledge of client regulations and policies
• Report problems via the online system for resolution

Skills

Customer service

Teamwork

Communication

Attendance

English proficiency

Education

High School Diploma or Equivalent

Job description

Maximus is seeking a Customer Service Representative – Healthcare to join our on-site team in Chester, VA. You will help consumers navigate healthcare plans, with paid training and opportunities for advancement. This role offers competitive pay, a new hire bonus, and evening shift differential. Hours are site-based with a 7 p.m.

to 10 p.m. differential; day and weekend shifts also available. The position emphasizes HIPAA compliance, teamwork, and reliability, with a focus on compassionate,