On-Site Healthcare CSR - Evening Shift Bonus

Jobtome; El Paso (TX); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Tuition reimbursement

401(k) with company match

Paid time off

Flexible schedules

Wellness resources

Career growth

No cold calls

Descripción de la vacante

Maximus is hiring a Customer Service Representative to support individuals navigating healthcare programs. This on-site position in El Paso, TX offers a base pay of $15.37 per hour plus a 10% evening shift differential and potential bonuses up to $2,880 for eligible new hires, with hours discussed during recruitment.

You will provide customer service across channels, use a computerized system for tracking, and work with a team to ensure compassionate, accurate support.

Formación

• Strong customer service skills with the ability to handle basic and routine inquiries across multiple channels (phone, email, chat).
• Clear spoken and written English.
• Ability to work within established turnaround times and in a team environment.

Responsabilidades

• Provide customer service for basic inquiries and problems via multiple channels (phone, email, web chat, or letters).
• Handle routine calls and guide customers to published materials or more senior staff as needed.
• Maintain accurate information in the tracking system and contribute to training and process improvements.

Conocimientos

Customer service

Educación

High School diploma or equivalent

Descripción del empleo

Maximus is hiring a Customer Service Representative to support individuals navigating healthcare programs. This on-site position in El Paso, TX offers a base pay of $15.37 per hour plus a 10% evening shift differential and potential bonuses up to $2,880 for eligible new hires, with hours discussed during recruitment.

You will provide customer service across channels, use a computerized system for tracking, and work with a team to ensure compassionate, accurate support.