Healthcare CSR: On-Site Support with Evening Shifts

MAXIMUS; Chester (VA); Presencial; USD 19.000 - 27.000; A tiempo parcial

Descripción de la vacante

Maximus is hiring Customer Service Representatives to support consumers navigating complex healthcare plans. On-site in Chester, VA, you’ll start with paid training and work in a flexible part-time schedule with evening hours.

Night shifts offer a 10% differential, and base pay is $16.75 per hour with eligible bonuses up to $3,280. Responsibilities include handling basic inquiries across channels, using standard systems to log interactions, and guiding applicants through online forms.

Formación

• High school diploma or equivalent required.
• Must be able to speak and read English clearly and professionally.
• Excellent interpersonal skills and ability to manage multiple tasks.
• Ability to work as part of a team and maintain regular attendance.

Responsabilidades

• Provide customer service for basic inquiries via phone, email, chat, or letters.
• Handle basic and routine calls with courteous, professional responses.
• Use computer systems to track information, gather data, and troubleshoot.
• Offer input on call trends, processes, and training; escalate as needed.
• Assist callers with online applications and refer complex issues to senior staff.

Conocimientos

Customer service

English fluency

Teamwork

Educación

High School Diploma or equivalent

Descripción del empleo

Maximus is hiring Customer Service Representatives to support consumers navigating complex healthcare plans. On-site in Chester, VA, you’ll start with paid training and work in a flexible part-time schedule with evening hours.

Night shifts offer a 10% differential, and base pay is $16.75 per hour with eligible bonuses up to $3,280. Responsibilities include handling basic inquiries across channels, using standard systems to log interactions, and guiding applicants through online forms.