On-Site Healthcare CSR — Flexible Part‑Time with Evening Bonus

Jobtome; Richmond (CA); Presencial; USD 19.000 - 27.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible schedules

Shift differential 10%

Paid time off

Descripción de la vacante

Maximus is seeking a part-time Customer Service Representative to assist consumers navigating complex healthcare plans. This on-site role offers an hourly base pay of $16.75, plus a 10% evening shift differential and potential bonuses up to $3,280 for eligible hires.

Paid training is provided to equip CSRs with healthcare plan knowledge. Work hours include evenings; weekend availability may be required. A positive team environment and onsite collaboration are emphasized.

Formación

• Provides customer service for basic and routine inquiries via multiple channels.
• Must participate in internal and later Medicare training.
• Ability to work within turnaround times and maintain accuracy.

Responsabilidades

• Provides customer service for basic and routine inquiries via multiple channels (phone, email, web chat, letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• May refer customers to published materials or more senior staff when needed.
• Demonstrates regular and predictable attendance.

Conocimientos

Customer service

Multichannel support

Interpersonal skills

Teamwork

Herramientas

CRM system

Descripción del empleo

Maximus is seeking a part-time Customer Service Representative to assist consumers navigating complex healthcare plans. This on-site role offers an hourly base pay of $16.75, plus a 10% evening shift differential and potential bonuses up to $3,280 for eligible hires.

Paid training is provided to equip CSRs with healthcare plan knowledge. Work hours include evenings; weekend availability may be required. A positive team environment and onsite collaboration are emphasized.