Onsite Head of Office Operations & Front Desk

Ascentria Care Alliance; Worcester (MA); On-site; USD 85,000 - 115,000; Full time

Job summary

Lighthouse Administrative Office seeks a Manager of Administrative Operations to oversee daily office operations and create a welcoming, safe workplace for employees, visitors, and partners. The role requires leadership of reception, shared spaces, safety programs, and executive support in a fully onsite setting.

Responsibilities include supervising the Administrative Office Specialist - Reception, coordinating room scheduling, and ensuring service quality across administrative functions.

Qualifications

• Bachelor's degree in Business Administration or related field, or equivalent experience.
• 5+ years in office management, administrative operations, or facilities administration.
• Experience supervising or leading a team preferred.
• Strong organizational, planning, and project coordination skills.
• Excellent communication and relationship-building abilities.

Responsibilities

• Lead day-to-day office operations, services, supplies, and resources.
• Ensure a professional, welcoming, and efficient work environment.
• Coordinate facility vendors, service contracts, and maintenance schedules.
• Oversee reception & front desk services and coverage plans.
• Manage shared spaces like conference rooms and event spaces.
• Support safety, security, access controls, and visitor management.
• Provide executive and administrative support to leadership.

Skills

Leadership experience

Communication skills

Project coordination

Customer service

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Teams

SharePoint

Job description

Lighthouse Administrative Office seeks a Manager of Administrative Operations to oversee daily office operations and create a welcoming, safe workplace for employees, visitors, and partners. The role requires leadership of reception, shared spaces, safety programs, and executive support in a fully onsite setting.

Responsibilities include supervising the Administrative Office Specialist - Reception, coordinating room scheduling, and ensuring service quality across administrative functions.