Manager of Administrative Operations

Luther Ridge; Worcester, Northern (MA, KY); Hybrid; USD 54,000 - 65,000; Full time

Job summary

Lighthouse Administrative Office in Worcester, MA seeks a Manager of Administrative Operations. This onsite role leads daily office operations, supervises reception, coordinates shared spaces, and supports executive leadership to create a welcoming, safe workplace.

You will manage access control, safety procedures, and vendor relationships, while mentoring front desk staff and ensuring excellent service for employees and visitors.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• At least five years in office management or administrative operations.
• Experience supervising or leading teams.
• Strong organizational, planning, and project coordination skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple priorities with attention to detail.
• Commitment to exceptional customer service.

Responsibilities

• Lead day-to-day office operations and supervision of reception.
• Oversee shared spaces and scheduling of rooms and resources.
• Manage access control, security logs, and visitor protocols.
• Provide executive and administrative support to leadership.

Skills

Strong organizational skills

Excellent communication

Project coordination

Customer service oriented

Education

Bachelor's degree in Business Administration, Management, or related field

Tools

Microsoft Office Suite

Teams

OneDrive

SharePoint

Job description

Description

Manager, Administrative Operations

Lighthouse Administrative Office (Onsite Position)

Be the Heart of Our Workplace Operations

$54-65k

Are you a highly organized leader who thrives on creating exceptional experiences for employees, visitors, and community partners? Do you enjoy balancing people leadership, operations, customer service, and problem-solving in a fast-paced environment?

Lighthouse is seeking a Manager of Administrative Operations to oversee the daily operations of our Administrative Office and help create a welcoming, safe, and efficient workplace for everyone who walks through our doors.

In this role, you will lead office operations, supervise reception services, coordinate shared resources and facilities, support executive leadership, and serve as a key point of contact for building operations, safety, security, and administrative services. Every day brings opportunities to make a meaningful impact on the employee and visitor experience while supporting a mission-driven organization dedicated to serving others.

This is a fully onsite position with daily reporting to the Lighthouse office.

What You'll Do

Lead Office Operations

• Oversee day-to-day office operations, services, supplies, and resources.
• Ensure a professional, organized, welcoming, and efficient work environment.
• Coordinate facility vendors, service contracts, maintenance schedules, and office resources.
• Monitor workspace utilization and support office planning efforts.
• Maintain office procedures, operational documentation, and resource materials.
• Identify opportunities for operational improvements and cost efficiencies.
• Lead and support the Administrative Office Specialist - Reception.
• Ensure outstanding customer service for employees, visitors, clients, and community partners.
• Coordinate reception schedules and coverage plans.
• Train, coach, and mentor front desk staff.
• Assist with visitor management and provide direct support as needed.

Manage Shared Spaces & Resources

• Oversee conference rooms, classrooms, and event spaces.
• Maintain scheduling processes and resource availability.
• Coordinate room usage, technology support, supplies, and administrative oversight.
• Ensure shared spaces remain functional, organized, and ready for use.

Support Safety, Security & Access Administration

• Manage keys, access cards, and access-control processes.
• Maintain security logs and documentation.
• Coordinate safety procedures, emergency responses, and visitor management protocols.
• Partner with internal teams and external vendors to address operational concerns.

Provide Executive & Administrative Support

• Support executive leaders and business units with administrative services.
• Coordinate operational projects and special initiatives.
• Provide direction and guidance to administrative staff.
• Ensure administrative practices align with organizational standards and best practices.

What We're Looking For

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field, or equivalent experience.
• Minimum of five years of progressive experience in office management, administrative operations, workplace services, facilities administration, or related operational support functions.
• Prior supervisory or team leadership experience preferred.
• Strong organizational, planning, and project coordination skills.
• Excellent communication and relationship-building abilities.
• Proven ability to manage multiple priorities while maintaining attention to detail.
• Sound judgment, problem-solving skills, and a commitment to exceptional customer service.

Technical Skills

• Proficiency with Microsoft Office Suite, Teams, OneDrive, SharePoint, and other business applications.
• Experience managing records, documentation, projects, and administrative systems.

Why Join Lighthouse?

At Lighthouse, we believe that great work starts with great support systems. As Manager of Administrative Operations, you will play a key role in creating an environment where employees can thrive, visitors feel welcomed, and our mission can be carried out effectively every day.

Your leadership will directly contribute to a workplace culture built on service, collaboration, professionalism, and care for those we serve.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.