Manager, Administrative Operations & Workplace Experience

Socket.dev; Worcester (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Lighthouse is seeking a highly organized Manager of Administrative Operations to oversee the daily operations of the Administrative Office on site. You will lead office operations, supervise reception, coordinate shared spaces, and support executive leadership to ensure a welcoming, safe, and efficient workplace.

This on-site role reports daily to the Lighthouse office and offers the opportunity to shape employee and visitor experiences while partnering with internal teams to address operational

Qualifications

• Bachelor's degree or equivalent experience in business-related field.
• 5+ years in office management or administrative operations.
• Prior supervisory experience preferred.
• Excellent organizational, planning, and project coordination skills.
• Ability to manage multiple priorities with attention to detail.
• Strong communication and customer service mindset.

Responsibilities

• Lead day-to-day office operations, services, supplies, and resources to maintain a professional, welcoming, and efficient work environment.
• Supervise the Administrative Office Specialist - Reception; ensure outstanding customer service for employees, visitors, clients, and partners; coordinate schedules and coverage; mentor staff.
• Oversee conference rooms, classrooms, and event spaces; manage scheduling and resource availability; ensure spaces are functional and ready for use.
• Support safety, security and access administration; manage keys, access cards, and safety procedures; coordinate visitor management and emergency responses.
• Provide executive and administrative support to leaders and business units; guide administrative staff and align practices with standards.

Skills

Leadership

Communication

Project coordination

Customer service

Organizational skills

Education

Bachelor's degree in Business Administration/Management or related field

Tools

Microsoft Office Suite

Teams

OneDrive

SharePoint

Job description

Lighthouse is seeking a highly organized Manager of Administrative Operations to oversee the daily operations of the Administrative Office on site. You will lead office operations, supervise reception, coordinate shared spaces, and support executive leadership to ensure a welcoming, safe, and efficient workplace.

This on-site role reports daily to the Lighthouse office and offers the opportunity to shape employee and visitor experiences while partnering with internal teams to address operational