Onsite Hardware & Software Troubleshooter Consultant

COOLSOFT; Virginia; On-site; USD 54,000 - 71,000; Full time

Job summary

COOLSOFT in Richmond, VA seeks a Hardware Software Problem Solving Skills Consultant for a 10-month, on-site contract with the Virginia Tax division. The role focuses on desktop support, Windows 11+, SCCM, Remote Desktop, and hands-on hardware troubleshooting.

You will perform software installations, configurations, and problem solving across PC hardware, peripherals, and networks, with an emphasis on customer service, communication, and the ability to learn new technologies.

Qualifications

• Knowledge of Microsoft operating systems (Windows 11+).
• Strong pc hardware, peripherals, and network knowledge.
• Experience with SCCM/SMS and remote tools.
• Excellent troubleshooting and analytical skills.
• Strong customer service and communication abilities.

Responsibilities

• Troubleshoot hardware and software issues across desktops and laptops.
• Install, configure, and manage software and drivers as required.
• Use remote tools to diagnose and resolve end-user problems remotely.

Skills

Computer Systems

Hardware

Software

Problem Solving Skills

Windows 11

MS Office/MS365

SCCM

Remote Desktop

Dameware

Troubleshooting

Tools

SCCM

Remote Desktop

Dameware

Job description

COOLSOFT in Richmond, VA seeks a Hardware Software Problem Solving Skills Consultant for a 10-month, on-site contract with the Virginia Tax division. The role focuses on desktop support, Windows 11+, SCCM, Remote Desktop, and hands-on hardware troubleshooting.

You will perform software installations, configurations, and problem solving across PC hardware, peripherals, and networks, with an emphasis on customer service, communication, and the ability to learn new technologies.