Hardware Software Problem Solving Skills Consultant

COOLSOFT; Virginia; On-site; USD 54,000 - 71,000; Full time

Job summary

COOLSOFT in Richmond, VA seeks a Hardware Software Problem Solving Skills Consultant for a 10-month, on-site contract with the Virginia Tax division. The role focuses on desktop support, Windows 11+, SCCM, Remote Desktop, and hands-on hardware troubleshooting.

You will perform software installations, configurations, and problem solving across PC hardware, peripherals, and networks, with an emphasis on customer service, communication, and the ability to learn new technologies.

Qualifications

• Knowledge of Microsoft operating systems (Windows 11+).
• Strong pc hardware, peripherals, and network knowledge.
• Experience with SCCM/SMS and remote tools.
• Excellent troubleshooting and analytical skills.
• Strong customer service and communication abilities.

Responsibilities

• Troubleshoot hardware and software issues across desktops and laptops.
• Install, configure, and manage software and drivers as required.
• Use remote tools to diagnose and resolve end-user problems remotely.

Skills

Computer Systems

Hardware

Software

Problem Solving Skills

Windows 11

MS Office/MS365

SCCM

Remote Desktop

Dameware

Troubleshooting

Tools

SCCM

Remote Desktop

Dameware

Job description

Hardware Software Problem Solving Skills Consultant

(Jobs in Richmond, VA)

Requirement id 158784

Job title Consultant

Job location in Richmond, VA

Skills required Computer Systems, Hardware, Software, Problem Solving Skills

Open Date 03-Aug-2026

Close Date

Job type Contract

Duration 10 Months

Compensation DOE

Status requirement ---

Job interview type ---

Client Info : TAX

Note:

Start date : 8/31/2026

End Date : 06/30/2027

Submission deadline : 8/7/2026

Description:

Per Mgr: Interviews will be a combination of Virtual/Web based IV (initially) then a possible FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.

100% ON SITE from Day One

Parking not provided for contractors

• Agency Interview Type : Both Web Cam and In Person Interview
• Work Arrangement : Onsite
• Sr Desktop Support Tech. Both Web/Virtual and IN PERSON Interviews will be conducted
• 100% ON SITE from Day One
• Parking not provided for contractors

ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for:

• Considerable knowledge of Microsoft Operating systems; Windows 11 or higher; Working knowledge of MS Office including Outlook and MS365.
• Considerable knowledge of pc hardware, peripherals & networks
• Considerable knowledge of Laptop Refresh
• Ability to use software tools (SCCM, Remote Desktop, Dameware etc) to remotely connect to workstations.
• Excellent troubleshooting skills
• Ability to perform software installations, configurations and troubleshooting hardware and software.
• Considerable knowledge of SCCM/SMS
• A strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent customer service, communication and interpersonal skills.
• An openness to learning new technologies.

EOE Protected Veterans/Disability