Onsite Front Office & Patient Experience Coordinator

Mindpath Health; Florida; Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical Coverage

Dental Coverage

Vision Coverage

EAP

Life Insurance

Long-Term Disability Insurance

401(k) with employer match

Paid time off

Paid parental leave

Tuition reimbursement

Résumé du poste

Mindpath Health is seeking a Front Office Coordinator to support front desk operations, patient scheduling, and administrative tasks at our Ocoee, FL office. This role emphasizes friendly patient service and accurate EMR/EHR record keeping.

The position is full-time, onsite, Monday–Friday, 40 hours per week, with a pay rate of $20 per hour. Ideal candidates have 2+ years of healthcare administration and strong customer-service skills.

Qualifications

• Experience using EMR/EHR and/or practice management systems required.
• High school diploma or equivalent.

Responsabilités

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
• Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
• Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
• Collect, verify, and update patient demographic and insurance information
• Assist patients with understanding Mindpath Health policies, procedures, and services
• Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction
• Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks
• Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
• Identify patient satisfaction concerns and contribute recommendations for resolution
• Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards

Connaissances

EMR/EHR experience

Customer service

Office administration

Data entry

Multiline phone system

Microsoft Office

Formation

High school diploma or equivalent

Description du poste

Mindpath Health is seeking a Front Office Coordinator to support front desk operations, patient scheduling, and administrative tasks at our Ocoee, FL office. This role emphasizes friendly patient service and accurate EMR/EHR record keeping.

The position is full-time, onsite, Monday–Friday, 40 hours per week, with a pay rate of $20 per hour. Ideal candidates have 2+ years of healthcare administration and strong customer-service skills.