Front Desk & Patient Experience Coordinator

Mindpath Health Medical Group; Florida; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per年

Job summary

Mindpath Health Medical Group is seeking a Front Office Coordinator for our onsite Ocoee, FL office. This role delivers high-quality patient interactions, manages front desk tasks, and supports clinicians with scheduling and communications.

Responsibilities include triage, billing support, and maintaining accurate patient records in EMR/EHR systems. We value confidentiality, empathy, and teamwork in a fast-paced clinical environment.

Qualifications

• Experience using EMR/EHR and/or practice management systems required.
• High school diploma or equivalent.
• 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role.
• 1+ year of customer service experience, preferably in a healthcare setting.
• Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing.
• Strong interpersonal skills with the ability to build relationships with patients, clinicians, leadership, and staff.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive experience.
• Schedule appointments, triage calls, and route messages to clinical staff promptly.
• Collect co-pays and balances, explain paperwork, and ensure forms are completed accurately.
• Verify and update patient demographics and insurance information.
• Assist patients with policies, procedures, and services.
• Escalate situations as needed to support patient safety and satisfaction.
• Support clinicians by managing arrivals, scheduling changes, and communications.
• Collaborate with front office, clinical teams, and leadership to improve operations.
• Identify patient satisfaction concerns and contribute to solutions.
• Maintain patient privacy and confidentiality in all tasks.

Skills

EMR/EHR systems

MS Office

Communication

Interpersonal skills

Data entry / typing

Confidentiality

Education

High school diploma or equivalent

Tools

EMR/EHR software

Microsoft Office

Job description

Mindpath Health Medical Group is seeking a Front Office Coordinator for our onsite Ocoee, FL office. This role delivers high-quality patient interactions, manages front desk tasks, and supports clinicians with scheduling and communications.

Responsibilities include triage, billing support, and maintaining accurate patient records in EMR/EHR systems. We value confidentiality, empathy, and teamwork in a fast-paced clinical environment.