Front Office Coordinator — Patient Services & Scheduling

Addison Group; Durham (NC); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) benefits

Job summary

Addison Group is seeking a Front Office Coordinator in Durham, NC for a contract-to-hire role within a growing outpatient healthcare organization. You will act as a key point of contact for patients, providers, and staff, balancing administrative tasks with exceptional customer service.

The position requires 2+ years of front office experience, proficiency with EMR/EHR systems, and excellent communication skills.

Qualifications

• Minimum 2 years of front office or medical receptionist experience in healthcare.
• Experience managing high patient volume and multi-line phone systems.
• Experience using EMR/EHR or practice management software.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.
• Customer service experience in patient-facing environment.
• Calm, professional demeanor with challenging patients.
• Independent work ethic with collaborative teamwork.
• High school diploma or equivalent required.

Responsibilities

• Greet patients and visitors to create a professional first impression.
• Manage check-in/out for in-person and virtual appointments.
• Answer and route calls; communicate appointment information.
• Coordinate scheduling for new, follow-up, and adjusted appointments.
• Collect copays and balances; obtain required documentation.
• Verify demographics, insurance, and account details.
• Support providers and clinical staff with admin tasks.
• Use EMR/EHR and practice management systems to keep records accurate.
• Assist with scanning, faxing, and document management.
• Handle sensitive patient situations with empathy and discretion.

Skills

Front office experience

Multi-line phone system

Verbal & written communication

Customer service

Organizational skills

Independent yet team-oriented

High school diploma

Education

High school diploma or equivalent

Tools

EMR/EHR software

Practice management software

Job description

Addison Group is seeking a Front Office Coordinator in Durham, NC for a contract-to-hire role within a growing outpatient healthcare organization. You will act as a key point of contact for patients, providers, and staff, balancing administrative tasks with exceptional customer service.

The position requires 2+ years of front office experience, proficiency with EMR/EHR systems, and excellent communication skills.