Onsite Financial Counselor — Help Patients Access Coverage

R1 RCM Holdco Inc.; Mequon (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

R1 RCM Inc. seeks a Financial Counseling Representative to assist uninsured and underinsured patients with coverage options and financial assistance.

This on-site role involves traveling between hospital floors to meet patients in rooms, screen for eligibility, help with applications, and explain financial responsibilities with clarity and compassion. Required are a high school diploma or GED, strong customer service and communication skills, and the ability to navigate multiple systems while

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication abilities.
• Compassion and professionalism when discussing sensitive information.
• Ability to explain complex information in simple terms.
• Attention to detail and ability to navigate multiple systems.
• On-site role requiring movement between hospital floors.

Responsibilities

• Travel between hospital floors to meet patients in their rooms and assess financial needs.
• Screen for eligibility for Medicaid, Marketplace coverage, and hospital financial assistance.
• Assist patients with applications and gathering required documents.
• Explain coverage options, steps, and next actions clearly.
• Discuss patient responsibility and payment options, while maintaining respect.
• Track application status and follow up on missing information.
• Protect patient privacy and collaborate with clinical and revenue cycle teams.

Skills

Customer service

Interpersonal skills

Clear communication

Attention to detail

Multitasking across systems

On-site mobility between floors

Compassion and professionalism

Education

High school diploma or GED

Job description

R1 RCM Inc. seeks a Financial Counseling Representative to assist uninsured and underinsured patients with coverage options and financial assistance.

This on-site role involves traveling between hospital floors to meet patients in rooms, screen for eligibility, help with applications, and explain financial responsibilities with clarity and compassion. Required are a high school diploma or GED, strong customer service and communication skills, and the ability to navigate multiple systems while