On-Site Financial Counselor for Patient Care

R1 RCM Holdco Inc.; Nashville (TN); On-site; USD 34,000 - 45,000; Full time

Job summary

R1 RCM Inc. is hiring a Financial Counseling Representative for an on-site role in Nashville, TN. You will travel between hospital floors to review patients' financial needs, screen for Medicaid and other programs, and help complete applications with patients.

The position emphasizes compassionate service, clear explanations of options, and collaboration with care teams. It is a full-time, on-site role with a focus on accurate, patient-centered financial counseling.

Qualifications

• Must possess a high school diploma or GED.
• Strong customer service and communication skills are required.
• Ability to explain complex information clearly to patients.
• Detail-oriented with the ability to juggle multiple systems and priorities.
• On-site hospital travel between floors and in-person patient visits are expected.

Responsibilities

• Travel between hospital floors to review financial needs and resources for uninsured/underinsured patients.
• Screen for Medicaid, Marketplace, and hospital financial assistance eligibility.
• Assist patients with applications and required documents.
• Explain coverage options and next steps clearly to patients.
• Discuss estimated patient responsibility and payment options respectfully.
• Track application status and follow up on missing information.
• Protect patient privacy and coordinate with clinical and revenue cycle teams.
• Balance compassionate service with accuracy and productivity in a fast-paced setting.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Multitasking

System navigation

Education

High school diploma or GED

Job description

R1 RCM Inc. is hiring a Financial Counseling Representative for an on-site role in Nashville, TN. You will travel between hospital floors to review patients' financial needs, screen for Medicaid and other programs, and help complete applications with patients.

The position emphasizes compassionate service, clear explanations of options, and collaboration with care teams. It is a full-time, on-site role with a focus on accurate, patient-centered financial counseling.