Healthcare Financial Counselor - Patient Support

R1 RCM, Inc.; Austin (TX); Sur place; USD 39 000 - 53 000; Plein temps

Résumé du poste

R1 RCM, Inc. is seeking a Financial Counseling Representative for on-site work in Austin, TX, to guide patients through insurance coverage, financial responsibility, and payment solutions within a collaborative revenue cycle team.

You'll meet with patients, verify eligibility, discuss Medicaid and assistance programs, document accurately across systems, and partner with care teams to deliver compassionate, patient-centered service.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Ability to explain financial and insurance concepts clearly.
• Empathy, patience and professional conduct in sensitive financial discussions.
• Ability to multitask and prioritize with high attention to detail.
• High school diploma or GED required.

Responsabilités

• Provide financial counseling by explaining insurance benefits and out-of-pocket costs.
• Discuss payment options and financial assistance programs with patients.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Document accurately across multiple systems and collaborate with care teams.

Connaissances

Customer service excellence

Communication skills

Interpersonal skills

Compassion and empathy

Explain financial concepts

Multitasking & attention to detail

Professionalism in sensitive talks

Formation

High School Diploma or GED

Description du poste

R1 RCM, Inc. is seeking a Financial Counseling Representative for on-site work in Austin, TX, to guide patients through insurance coverage, financial responsibility, and payment solutions within a collaborative revenue cycle team.

You'll meet with patients, verify eligibility, discuss Medicaid and assistance programs, document accurately across systems, and partner with care teams to deliver compassionate, patient-centered service.