On-Site Hospital Financial Counselor - Patient Access

R1-Rc; Austin (TX); On-site; USD 26,000 - 35,000; Full time

Job summary

R1 RCM Inc. is hiring an on-site Financial Counselor in Austin, TX to assist uninsured and underinsured patients with coverage options and financial assistance.

You will travel between hospital floors to meet patients, screen eligibility, help with applications, and explain financial responsibilities with empathy and clarity. This role requires strong communication, attention to detail, and the ability to navigate multiple systems.

Qualifications

• High school diploma or GED required.
• Strong customer service, communication, and interpersonal skills.
• Compassion and professionalism when discussing sensitive information.
• Ability to explain complex information clearly and simply.
• Attention to detail and ability to manage multiple systems and priorities.

Responsibilities

• Travel between hospital floors to meet patients in their rooms.
• Screen for Medicaid, Marketplace, and hospital financial assistance eligibility.
• Assist with applications and document gathering.
• Explain coverage options and next steps to patients.
• Track application status and ensure privacy and compliance.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Multitasking

Education

High school diploma or GED

Job description

R1 RCM Inc. is hiring an on-site Financial Counselor in Austin, TX to assist uninsured and underinsured patients with coverage options and financial assistance.

You will travel between hospital floors to meet patients, screen eligibility, help with applications, and explain financial responsibilities with empathy and clarity. This role requires strong communication, attention to detail, and the ability to navigate multiple systems.