Onsite Field Technician - Deskside Support & Diagnostics

Nsc Global; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. You will handle hardware troubleshooting, repair and replacement at client sites, and communicate updates throughout the service call.

The role requires strong troubleshooting, clear communication, adherence to procedures, and the ability to meet deadlines within service level agreements. A valid driver's license and access to a vehicle are preferred.

Qualifications

• Experience in Level 1 technical support or field service.
• Strong PC/laptop hardware knowledge.
• Proficient in operating systems, BIOS, drivers, and basic networking.
• Able to document troubleshooting steps clearly.
• Fluent English and local language for customer contact.

Responsibilities

• Attend customer sites within agreed service windows and complete interventions.
• Troubleshoot, repair, and replace desktop/laptop hardware.
• Validate warranty status and diagnostics before repair.
• Apply diagnostic tools and document troubleshooting steps.
• Provide service reports and obtain customer sign-off.
• Keep customers informed on next steps and parts.
• Escalate incidents affecting service delivery.
• Comply with safety and ESD requirements.
• Report deviations and contribute to continuous improvement.

Skills

Level 1 support

Field service

Desktop support

Customer communication

Education

CompTIA A+ certification desirable

Tools

BIOS

Hardware diagnostics

Networking basics

Job description

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. You will handle hardware troubleshooting, repair and replacement at client sites, and communicate updates throughout the service call.

The role requires strong troubleshooting, clear communication, adherence to procedures, and the ability to meet deadlines within service level agreements. A valid driver's license and access to a vehicle are preferred.