Enterprise Field Hardware Engineer - Rapid Onsite Repairs

Nsc Global; Los Angeles (CA); Vor Ort; USD 75.000 - 110.000; Vollzeit

Zusammenfassung

Nsc Global is seeking a Field Service Engineer to provide on-site break-fix support for enterprise hardware. You will replace failed components, validate repairs, and ensure 4-hour or next-business-day SLAs across customer sites.

The role requires hands-on hardware repair skills, travel to customer locations, strong documentation, and the ability to work independently in customer-facing environments. A valid driver's license is required.

Qualifikationen

• 3+ years of enterprise hardware support or field services experience.
• Ability to communicate effectively in English.
• Strong knowledge of server and storage hardware troubleshooting.
• Experience replacing SSDs, HDDs, DIMMs, power supplies, fans, controllers.
• Familiarity with data centre procedures, rack-mounted equipment, and cabling identification.
• Ability to work independently in customer-facing environments.
• Strong communication, documentation, and problem-solving skills.
• Valid driver's license and ability to travel to customer locations.

Aufgaben

• Respond to onsite service dispatches within contracted SLA windows (4-Hour or Next Business Day).
• Ability to replace failed server, storage, and infrastructure hardware components.
• Coordinate with remote technical support engineers to execute approved repair procedures.
• Complete post-repair validation and restore systems to operational status.
• Ability to perform hardware diagnostics, fault isolation, component verification, and root cause identification of replacement activities.
• Maintain accurate service documentation, ticket updates, and customer communication.
• Ensure compliance with customer site access, security, safety, and ESD requirements.
• Manage and return defective components within established service timelines.
• Must successfully complete all required customer and company onboarding, safety, security, and technical certification programs prior to performing field activities.
• Must be capable of lifting equipment and replacement parts in accordance with local safety guidelines.

Kenntnisse

Enterprise hardware support

Field service experience

English communication

Driver's license

Technical documentation

Jobbeschreibung

Nsc Global is seeking a Field Service Engineer to provide on-site break-fix support for enterprise hardware. You will replace failed components, validate repairs, and ensure 4-hour or next-business-day SLAs across customer sites.

The role requires hands-on hardware repair skills, travel to customer locations, strong documentation, and the ability to work independently in customer-facing environments. A valid driver's license is required.