Onsite Field Service Engineer — Rapid SLA Hardware Repair

Nsc Global; Ashburn (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

NSC Global is seeking an experienced Field Service Engineer to provide onsite break-fix support for enterprise hardware. You will replace defective components, validate repairs, and restore systems within strict SLA commitments across customer environments.

Ideal candidates have 3+ years in enterprise hardware support, strong server/storage troubleshooting skills, and the ability to communicate effectively in English. Travel to customer locations with a valid driver’s license is required.

Qualifications

• 3+ years of enterprise hardware support or field services experience.
• Ability to communicate effectively in English.
• Strong knowledge of server and storage hardware troubleshooting.
• Experience replacing components such as SSDs, HDDs, DIMMs, power supplies, fans, controllers, and other server hardware.
• Familiarity with data centre procedures, rack-mounted equipment, and cabling identification.
• Ability to work independently in customer-facing environments.
• Strong communication, documentation, and problem-solving skills.
• Valid driver's license and ability to travel to customer locations.

Responsibilities

• Respond to onsite service dispatches within contracted SLA windows (4-Hour or Next Business Day).
• Ability to replace failed server, storage, and infrastructure hardware components.
• Coordinate with remote technical support engineers to execute approved repair procedures.
• Complete post-repair validation and restore systems to operational status.
• Ability to perform hardware diagnostics, fault isolation, component verification, and root cause identification of replacement activities.
• Maintain accurate service documentation, ticket updates, and customer communication.
• Ensure compliance with customer site access, security, safety, and ESD requirements.
• Manage and return defective components within established service timelines.
• Must successfully complete onboarding, safety, security, and technical certification programs; pass assessments as required.
• Must be capable of lifting equipment and replacement parts in accordance with local safety guidelines.

Skills

Enterprise hardware support

Field services

Server hardware troubleshooting

English communication

Tools

ServiceNow

Job description

NSC Global is seeking an experienced Field Service Engineer to provide onsite break-fix support for enterprise hardware. You will replace defective components, validate repairs, and restore systems within strict SLA commitments across customer environments.

Ideal candidates have 3+ years in enterprise hardware support, strong server/storage troubleshooting skills, and the ability to communicate effectively in English. Travel to customer locations with a valid driver’s license is required.