On-Site PC Support Technician - Client-Facing Troubleshooter

Worldwide TechServices, LLC; Cordova (TN); On-site; USD 32,000 - 48,000; Full time

Job summary

Worldwide TechServices is seeking a customer support technician to diagnose and repair a variety of client equipment. You will interact directly with clients, perform basic and moderately complex troubleshooting, and ensure timely resolution within service level agreements.

The role requires 0–2 years of relevant experience and a technical school certification. A valid driver's license and reliable transportation are required, with potential for travel to client sites.

Qualifications

• Technical school certification or equivalent required.
• 0–2 years of relevant experience in customer service or tech support.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls within the client SLA
• Meet customer service satisfaction criteria as guidelines
• Complete administrative tasks and real-time reporting per policies
• Follow established policies and document actions taken
• Ensure asset and inventory control through prompt parts turnaround
• Report activity accurately and timely
• Understand safety policies and work within guidelines
• Other duties may be assigned to meet business needs

Skills

Customer service

Communication

Travel readiness

Manual dexterity

Driver to client sites

Education

Technical school certification

Tools

Repair tool kit

Job description

Worldwide TechServices is seeking a customer support technician to diagnose and repair a variety of client equipment. You will interact directly with clients, perform basic and moderately complex troubleshooting, and ensure timely resolution within service level agreements.

The role requires 0–2 years of relevant experience and a technical school certification. A valid driver's license and reliable transportation are required, with potential for travel to client sites.