Deskside & Field PC Support Technician

Worldwide TechServices, LLC; Bedford (OH); On-site; USD 42,000 - 55,000; Full time

Job summary

Worldwide TechServices seeks a Dynamic PC Support professional to perform repairs and troubleshooting on desktops and laptops. The role involves direct interaction with clients, addressing technical issues, and timely responses.

Responsibilities include handling service calls within SLAs, documenting activities, and maintaining assets and inventory. Travel to client locations and adherence to safety policies are required; prior customer service experience is a plus.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs

Skills

Customer communication

Driving

Lifting 50 lbs

Education

Technical school certification

Tools

Basic repair tool kit

Job description

Worldwide TechServices seeks a Dynamic PC Support professional to perform repairs and troubleshooting on desktops and laptops. The role involves direct interaction with clients, addressing technical issues, and timely responses.

Responsibilities include handling service calls within SLAs, documenting activities, and maintaining assets and inventory. Travel to client locations and adherence to safety policies are required; prior customer service experience is a plus.