Field Services Engineer – Manufacturing Ops Lead

Tata Consultancy Services Limited; Ashburnham (MA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Medical Coverage

Family Leave

Insurance Options

Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services Limited is seeking an on-site Operations Manager in South Ashburnham, MA to oversee EUC and field service for manufacturing environments. You will drive day-to-day operations, manage tickets, escalations, IMAC activities, and vendor coordination to meet SLA commitments.

The role requires strong customer communication, potential team leadership, and a focus on continuous improvement. Salary ranges and a comprehensive benefits package are offered.

Qualifications

• Field service support in manufacturing domain.
• ITIL and SLA management.
• Experience with incident management and IMAC.
• Excellent customer communication and potential team leadership.

Responsibilities

• Manage day-to-day onsite support operations.
• Ticket handling, KPI tracking, and escalation management.
• IMAC, break fixes, and dispatch support.
• Asset delivery for Daas service across hubs.
• Vendor management and meeting room support.
• Printer and OT support; factory PCS support.
• Lead and mentor the team; prioritize customer requests.

Skills

Field service

ITIL

SLA

Incident management

IMAC

Smart hands

Servers

OT security

ServiceNow

Asset management

Stock management

Audit

Escalation management

Meeting room support

Customer communication

Team management

Ops lead EUC

Tools

ServiceNow

Job description

Tata Consultancy Services Limited is seeking an on-site Operations Manager in South Ashburnham, MA to oversee EUC and field service for manufacturing environments. You will drive day-to-day operations, manage tickets, escalations, IMAC activities, and vendor coordination to meet SLA commitments.

The role requires strong customer communication, potential team leadership, and a focus on continuous improvement. Salary ranges and a comprehensive benefits package are offered.