On-Site Lottery Equipment Technician: Install, Repair & Support

Scientific Games, LLC; Maumee (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations, performing installs, repairs, relocations, and preventive maintenance on communication hardware, POS and vending equipment. The role includes training customers, detailed service reporting, and ensuring timely, high-quality service.

You will maintain strong customer relationships, troubleshoot complex issues, and cooperate with the Data Center to optimize on-site support across locations.

Qualifications

• Must have a high school diploma or equivalency.
• Pass a background check, drug test, and have a clean driving record.
• Ability to drive a non-CDL delivery truck.
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.).
• An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Exceptional customer satisfaction skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to work weekends, holidays and evenings as needed.
• Available to work overtime as needed.
• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more).
• Occasional ladder climbing.

Responsibilities

• Perform client-site servicing, repair, installation and relocation of company equipment and supplies.
• Provide training and preventative maintenance to customers on all aspects of the equipment.
• Complete assigned service calls at lottery retailer locations; document service data and communications problems.
• Troubleshoot all forms of communications within a retail location.
• Build and maintain strong, long-lasting customer relationships.
• Solve customer challenges the first time, with minimal supervision.
• Assist in training of new and existing team members when needed.

Skills

Background check

Clean driving record

MS Office

Troubleshooting hardware

Customer service

Self-starter

Organizational skills

Problem-solving

Weekend/evening availability

Lifting 35+ lbs

Non-CDL delivery truck

Education

High school diploma or equivalent

Tools

MS Office suite

Job description

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations, performing installs, repairs, relocations, and preventive maintenance on communication hardware, POS and vending equipment. The role includes training customers, detailed service reporting, and ensuring timely, high-quality service.

You will maintain strong customer relationships, troubleshoot complex issues, and cooperate with the Data Center to optimize on-site support across locations.