Field Operations Lead, Transit Tech & Growth

Via; Oakland, San Francisco (CA, CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Field Operations Manager to lead on-site Transit-as-a-Service operations in the Bayview, CA area. You will oversee driver supply, ensure exceptional customer experiences, and drive process improvements across multiple sites.

You will collaborate with a broad team, own end-to-end operational initiatives, and work in a fast-paced environment with some early morning or evening shifts. Fluency in English is required.

Qualifications

• Experience in operations management and customer service.
• Proven ability to manage a book of business and hit KPIs.
• Strong project management and cross-functional collaboration skills.
• Fluent in English; other languages a plus.

Responsibilities

• Ensure operational excellence and a standout customer experience.
• Oversee on-site operations 3–5 days per week with early morning/evening shifts as needed.
• Manage driver supply to align vehicles in service with demand.
• Lead real-time issue resolution and drive process improvements.
• Collaborate with cross-functional teams to scale operations and tools.
• Analyze KPIs to identify inefficiencies and optimize operations.

Skills

Operations management

Project management

Customer service

Data analysis

Communication

Education

Bachelor's degree (preferred)

Job description

Via is seeking a Field Operations Manager to lead on-site Transit-as-a-Service operations in the Bayview, CA area. You will oversee driver supply, ensure exceptional customer experiences, and drive process improvements across multiple sites.

You will collaborate with a broad team, own end-to-end operational initiatives, and work in a fast-paced environment with some early morning or evening shifts. Fluency in English is required.