Onsite Field IT Support Analyst

Spectraforce Technologies; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Spectraforce Technologies is seeking a Field Support Analyst to provide onsite desktop hardware and Level 2 software support in San Diego, CA. The role includes responding to ServiceNow tickets, maintaining office technology, and delivering excellent customer service.

The position requires 5+ years in Level 2 onsite computer support, with a preferred Bachelor's degree or 3 extra years of experience in lieu of a degree. Onsite operations and 8am-5pm PST work hours.

Qualifications

• 5+ years in Level 2 onsite computer support.
• Bachelor's degree preferred; if no degree, 3 years extra experience required.
• Experience with Windows 11 and MS 365 suite.
• Experience with Microsoft Intune and cloud storage.

Responsibilities

• General desktop hardware support.
• Level 1 & Level 2 software support enterprise level.
• Desktop support helping a wide range of end users.
• Responding to Service Now tickets.
• Maintaining office technology.
• Front facing customer service.
• Backend office MS Office Support.
• Microsoft Intune.
• Active Directory.
• Remote management using Bomgar.

Skills

Good technical skills

Good customer service

Education

Bachelor's degree preferred

3 years extra experience in lieu of degree

Tools

Windows 11

MS SharePoint - MS365

Support ticketing systems

Microsoft Intune

Cloud storage experience

Job description

Spectraforce Technologies is seeking a Field Support Analyst to provide onsite desktop hardware and Level 2 software support in San Diego, CA. The role includes responding to ServiceNow tickets, maintaining office technology, and delivering excellent customer service.

The position requires 5+ years in Level 2 onsite computer support, with a preferred Bachelor's degree or 3 extra years of experience in lieu of a degree. Onsite operations and 8am-5pm PST work hours.