Onsite Desktop Support Tech II – Manufacturing IT

Spectraforce Technologies; Laconia (NH); On-site; USD 34,000 - 48,000; Full time

Job summary

Spectraforce Technologies is seeking an experienced Desktop Support Technician II to provide on-site IT assistance in a manufacturing environment in Laconia, NH. The role covers laptops, desktops, printers, and mobile devices with strong troubleshooting and customer-service focus.

The candidate will support Windows 10/11, Microsoft 365, and ServiceNow, while ensuring asset tracking, device deployment, and OT-related support. This is a 3-month engagement with potential conversion.

Qualifications

• 3+ years of desktop, deskside, or field support experience.
• Strong knowledge of Windows 10 and Windows 11.
• Experience supporting Microsoft Office and Microsoft 365 applications.
• Experience using ServiceNow or similar ticket management systems.
• Understanding of TCP/IP networking fundamentals.
• Experience supporting printers, peripherals, scanners, and mobile devices.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks in a fast-paced manufacturing environment.

Responsibilities

• Deliver deskside support for hardware and software incidents affecting laptops, desktops, and workstations.
• Troubleshoot and resolve Windows OS issues, application issues, and peripheral device problems.
• Provide VIP and executive support when required.
• Support Microsoft 365 applications and standard business productivity tools.
• Assist users with account access, device setup, and day-to-day technical issues.

Skills

Customer service

Communication

Time management

Independent worker

Tools

Windows 10

Windows 11

Microsoft 365

ServiceNow

TCP/IP networking

Printer support

Job description

Spectraforce Technologies is seeking an experienced Desktop Support Technician II to provide on-site IT assistance in a manufacturing environment in Laconia, NH. The role covers laptops, desktops, printers, and mobile devices with strong troubleshooting and customer-service focus.

The candidate will support Windows 10/11, Microsoft 365, and ServiceNow, while ensuring asset tracking, device deployment, and OT-related support. This is a 3-month engagement with potential conversion.