On-Site Help Desk Analyst (L2) – Dallas

Spectraforce Technologies; Dallas (TX); On-site; USD 24,796 - 38,572; Full time

Job summary

Spectraforce Technologies is seeking a Helpdesk Analyst/L2 to deliver on-site IT support in Dallas, TX. The role covers desktop support for employees and contractors, including Windows, Office 365, and mobile devices, with a focus on problem solving and teamwork.

You will handle incoming incidents, assist with conference room technology, devices, and printing, and document status while escalating as needed to ensure quick, effective resolutions.

Qualifications

• Experience diagnosing technical issues and providing timely resolutions.
• Strong customer service mindset with clear communication and teamwork.
• Familiarity with remote access tools and standard IT support processes.

Responsibilities

• Resolve on-site hardware/software incidents for employees and contractors.
• Assist with conference room tech, pre-meeting testing, and in-meeting troubleshooting.
• Install/move devices, manage printing, configure mobile devices; document inquiries and follow up.

Skills

Splunk

Aternity

NexThink

Problem solving

Communication

Tools

ServiceNow

Windows

Office 365

Mobile devices

Job description

Spectraforce Technologies is seeking a Helpdesk Analyst/L2 to deliver on-site IT support in Dallas, TX. The role covers desktop support for employees and contractors, including Windows, Office 365, and mobile devices, with a focus on problem solving and teamwork.

You will handle incoming incidents, assist with conference room technology, devices, and printing, and document status while escalating as needed to ensure quick, effective resolutions.