Field Support Analyst: Desktop & Enterprise IT

Spectraforce Technologies; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Spectraforce Technologies is seeking a Field Support Analyst for an onsite role at 200 Park Ave, NYC. The position involves general desktop support, hardware/software assistance, and front-facing customer service for end users from 8am to 5pm EST.

Ideal candidates have 5+ years of IT desktop support experience, a preferred Bachelor's degree, and experience with MS Intune, AD, and remote management. Extension or conversion to FTE potential considered.

Qualifications

• Typically 5+ years of IT desktop support experience.
• Bachelor's degree preferred; if no degree, 5 extra years of experience may compensate.

Responsibilities

• Provide general desktop support and hardware/software assistance.
• Respond to tickets and maintain office technology.
• Front-facing customer service for end users.
• Support MS Intune, Active Directory and remote management.

Skills

Technical skills

Customer service

Education

Bachelor's degree preferred

Tools

MS Intune

Ticketing Systems

MS Office Suite

Job description

Spectraforce Technologies is seeking a Field Support Analyst for an onsite role at 200 Park Ave, NYC. The position involves general desktop support, hardware/software assistance, and front-facing customer service for end users from 8am to 5pm EST.

Ideal candidates have 5+ years of IT desktop support experience, a preferred Bachelor's degree, and experience with MS Intune, AD, and remote management. Extension or conversion to FTE potential considered.