Field Support Analyst

Spectraforce Technologies; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Spectraforce Technologies is seeking a Field Support Analyst to provide onsite desktop hardware and Level 2 software support in San Diego, CA. The role includes responding to ServiceNow tickets, maintaining office technology, and delivering excellent customer service.

The position requires 5+ years in Level 2 onsite computer support, with a preferred Bachelor's degree or 3 extra years of experience in lieu of a degree. Onsite operations and 8am-5pm PST work hours.

Qualifications

• 5+ years in Level 2 onsite computer support.
• Bachelor's degree preferred; if no degree, 3 years extra experience required.
• Experience with Windows 11 and MS 365 suite.
• Experience with Microsoft Intune and cloud storage.

Responsibilities

• General desktop hardware support.
• Level 1 & Level 2 software support enterprise level.
• Desktop support helping a wide range of end users.
• Responding to Service Now tickets.
• Maintaining office technology.
• Front facing customer service.
• Backend office MS Office Support.
• Microsoft Intune.
• Active Directory.
• Remote management using Bomgar.

Skills

Good technical skills

Good customer service

Education

Bachelor's degree preferred

3 years extra experience in lieu of degree

Tools

Windows 11

MS SharePoint - MS365

Support ticketing systems

Microsoft Intune

Cloud storage experience

Job description

Field Support Analyst

Location: San Diego, CA 92122 onsite

Duration: 11 months with potential to convert

Hours: Monday-Friday: 8am - 5pm (PST)

Job Description

Resource's typical working day:

• General desktop hardware support
• Level 1 & Level 2 software support enterprise level
• Desktop support helping a wide range of end users
• Responding to Service Now tickets
• Maintaining office technology
• Front facing customer service
• Backend office MS Office Support
• Microsoft Intune
• Active Directory
• Remote management using Bomgar

Must Have Skills

• Good technical skills, Good customer service

Nice to have skills

• Large company work > 10,000 end-users
• Commercial Real Estate, Banking or Law firm support work
• A/V Zoom or Teams conference room support
• Experience with Apple iOS
• Adobe Acrobat

Years of Experience

5+ years in Level 2 onsite computer support

Education

• Bachelor's degree preferred, if no degree, they will need 3 years extra experience

Software skills

• Windows 11
• Microsoft Office-SharePoint - MS365
• Support request ticketing systems
• Microsoft Intune
• Cloud Storage experience

Interview Process

1. 1st round Technical Interview
2. 2nd round Cultural Interview with hiring manager
3. 3rd round onsite Interview with office leader