Onsite Field IT Engineer – VIP Desk-Side Support

Iron Systems, Inc; Johnson City (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Iron Systems, Inc. is seeking an onsite IT Field Services technician in Johnson City, Tennessee to provide desk-side and device support across the site. The role covers incident resolution, asset management, and collaboration with remote teams to ensure SLAs are met.

You will handle workstation imaging, hardware deployment, and coordination with service desks. You will work during local business hours with occasional after-hours shifts for critical incidents, adhering to ITIL practices and

Qualifications

• Experience in Smart Hands, Field Services, or Desktop Support.
• Basic L1 knowledge of network tech, servers, EUC devices.
• Knowledge of Windows OS, Microsoft Office, remote support tools.
• Experience with IT Service Management tools such as ServiceNow.
• Understanding of ITIL service management principles is desirable.

Responsibilities

• Perform incident resolution and service request fulfillment per SLAs.
• Provide hands-on support for network, server, and desktop devices.
• Assist remote teams with basic troubleshooting and health checks.
• Own end-to-end Field Services delivery for assigned sites.

Skills

IT Field Support

Desk-side Support

Communication Skills

Incident & Service Mgmt

ITIL awareness

Tools

ServiceNow

Remote access tools

Job description

Iron Systems, Inc. is seeking an onsite IT Field Services technician in Johnson City, Tennessee to provide desk-side and device support across the site. The role covers incident resolution, asset management, and collaboration with remote teams to ensure SLAs are met.

You will handle workstation imaging, hardware deployment, and coordination with service desks. You will work during local business hours with occasional after-hours shifts for critical incidents, adhering to ITIL practices and