End-User Computing & VIP Desk Support Specialist

Iron Systems, Inc; Marion (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Iron Systems, Inc is seeking an IT Desktop Support Specialist in Marion, NC. You will manage incidents, IMAC/deskside services, and end-to-end hardware/software support for Desktop devices throughout their lifecycle, including remote management and security compliance.

The role covers image deployment, patching, asset care, and VIP on-site support when other IT teams are unavailable, with a focus on efficient problem resolution and customer satisfaction.

Qualifications

• Associate degree in electronics or equivalent required.
• Bachelor's degree preferred.
• Experience with ITIL incident, change, problem and service request processes.

Responsibilities

• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage IMAC and desk side support services.
• Manage hard and soft break fix services for laptops and desktops.
• Provide hardware and software support for Desktop devices lifecycle including remote management.
• Support, manage, optimize and maintain Desktop configuration, patch updates, and hardware replacements with vendor spares.
• Analyze Service Desk calls to identify training or automation needs.
• Ensure each Desktop Device is installed with the appropriate Desktop image.
• Monitor security profiles and anti-virus on all Desktop Devices and act on non-compliance.
• Provide VIP desk-side support and be site contact if other IT support teams are unavailable.

Skills

Active Directory

Mac & Tablet Support

ServiceNow

EUC Tools & Remote Support

MS Office & Outlook

ITIL processes

Education

Associate degree in electronics

Bachelor's degree preferred

Tools

ServiceNow

Remote support tools

MS Office

Job description

Iron Systems, Inc is seeking an IT Desktop Support Specialist in Marion, NC. You will manage incidents, IMAC/deskside services, and end-to-end hardware/software support for Desktop devices throughout their lifecycle, including remote management and security compliance.

The role covers image deployment, patching, asset care, and VIP on-site support when other IT teams are unavailable, with a focus on efficient problem resolution and customer satisfaction.